Joseph M. Juran Introduction Joseph M. Juran made many contributions to the field of quality management in his 70 active working years. His book, the Quality Control. SOFTWARE LIABILITY. Cem Kaner, J. D., Ph. D. Copyright 1997. All rights reserved. In press, Software QA. Note This paper is based on talks of mine at recent. Quality Gurus strategy, organization, levels, system, style, examples, manager, school, company, workplace. Photo by filmfoto. The Quality GurusDr. Jurans Quality Handbook' title='Jurans Quality Handbook' />The Certified Supplier Quality Professional Handbook. Mark Allen Durivage, editor, December 2016. The importance of a safe, reliable, costeffective, highquality. Encyclopedia of Business, 2nd ed. Quality and Total Quality Management PrSa. Cost of Quality Overview. An excerpt from The Handbook for Quality Management 2013, McGrawHill by Paul Keller and Thomas Pyzdek. The history of evaluating the cost. Joseph Jurans contribution to Quality Management includes Juran Trilogy, Cost of Quality, and the application of Pareto Principle. He published. W. Edwards Deming, Dr. Joseph Juran, Philip. Crosby, Armand V. Feigenbaum, Dr. H. James Harrington, Dr. Kaoru Ishikawa. Dr. Walter A. Shewhart, Shigeo Shingo, Frederick Taylor, and Dr. Genichi. Taguchihave made a significant impact on the world through their. DR. W. EDWARDS DEMING 1. Dr. W. Edward Deming is best known for reminding management that most. Deming argued that higher quality leads to. The theory is that improvements in quality lead to lower costs. With better. quality and lower prices, a firm can achieve a greater market share and. When he died in December 1. Deming had. taught quality and productivity improvement for more than fifty years. His. Fourteen Points, System of Profound Knowledge, and teachings on. His books include. Out of the Crisis. The New Economics. Quality assurance QA is a way of preventing mistakes or defects in manufactured products and avoiding problems when delivering solutions or services to customers. Encyclopedia of Business, 2nd ed. Quality Gurus PrSa. Joseph Juran made very significant contributions to the importance of quality control in all aspects of production. In this lesson, youll learn a. Breve histria da engenharia da qualidade. Bernardo E. Lins Consultor Legislativo da Cmara dos Deputados, na rea de Cincia e Tecnologia, Comunicao e. Statistical Adjustment of Data. In emphasizing managements responsibility, Deming noted that. Workers are responsible for communicating to. Demings approach requires an organization wide cultural. Demings philosophy is summarized in his famous fourteen points. Instead of relying on inspection at the end of the process to find flaws. Deming advocated a statistical analysis of the manufacturing process and. Demings quality methods centered on systematically tallying. He taught that it is less costly in the long run. THE RISE OF DEMINGS INFLUENCE. The son of a small town lawyer, Deming a teacher and consultant in. University of Wyoming, University of. Colorado, and Yale University, where he earned his Ph. D. in mathematical. He then taught physics at several universities, worked as a. U. S. Department of Agriculture and was a. U. S. Census Bureau. From 1. 94. 6 to 1. New York. Universitys graduate school of business administration, and he. Columbia University. Deming became interested in the use of. In 1. 95. 0 Deming began teaching and consulting with Japanese industrialists. Union of Japanese Scientists and Engineers JUSE. In 1. 96. 0, he. received the Second Order Medal of the Sacred Treasure from the Emperor of. Japan for improvement of quality and the Japanese economy. In 1. 98. 7 he. received the National Medal of Technology from U. S. President Ronald. Reagan because of his impact on quality in the United States. From 1. 94. 6 to 1. The Deming Prize for quality was established in 1. Japan by JUSE and in 1. United States by the Metropolitan Section. American Society for Quality. American companies ignored Demings teachings for years. In 1. 98. 0. NBC aired the program If Japan Can, Why Cant We,. Demings contributions in Japan and American companies. Deming. His ideas were used by major U. S. corporations. as they sought to compete more effectively against foreign manufacturers. As a consultant, Deming continued to conduct Quality Management seminars. DEMINGS SYSTEM. OF PROFOUND KNOWLEDGE. One of Demings essential theories is his System of Profound. Knowledge, which includes appreciation for a system, knowledge about. Although the Fourteen Points. Dr. Demings theories, he. System of Profound Knowledge. His. knowledge system consists of four interrelated parts 1 Theory of. Optimization 2 Theory of Variation 3 Theory of Knowledge and 4. Theory of Psychology. THEORY OF OPTIMIZATION. The objective of an organization is the optimization of the total system. The total system. A companys. long term objective is to create a win win situation for all of its. Subsystem optimization works against this objective and can lead to a. According to Deming, it is poor management, for. Inexpensive materials may be of such inferior quality that they will cause. THEORY OF VARIATION. Demings philosophy focuses on improving the product and service. Deming. believed that variation is a major cause of poor quality. In mechanical. assemblies, for example, variations from specifications for part. Likewise, inconsistencies in service frustrate customers and hurt. Deming taught Statistical Process Control. There is a variation in every process. Even with the same inputs, a. Variation due. to any of these individual sources appears at random however, their. These factors that are present as a natural part of a process are referred. Business Correspondence Report Writing Sharma Pdf. Common causes are due to the inherent design and structure of the system. It is managements responsibility to reduce or eliminate common. Special causes are external to the system, and it is the. Common. causes of variation generally account for about 8. The remaining 1. 0 to 2. Factors such as bad material from a supplier, a poorly trained. If no. operators are trained, that is system problem, not a special cause. The. system has to be changed. THEORY OF KNOWLEDGE. Deming emphasized that knowledge is not possible without theory, and. Experience only. describesit cannot be tested or validatedand alone is no. Theory, on the other hand, shows a cause and effect. There is a lesson here for. THEORY OF PSYCHOLOGY. Psychology helps to understand people, interactions between people and. Consequently, managing people requires knowledge of. Also required is knowledge of what motivates people. Job. satisfaction and the motivation to excel are intrinsic. Reward and. recognition are extrinsic. Management needs to create the right mix of. DEMINGS SEVEN DEADLY DISEASES. Deming believed that traditional management practices, such as the Seven. Deadly Diseases listed below, significantly contributed to the American. Lack of constancy of purpose to plan and deliver products and services. Emphasis on short term profits caused by short term thinking which is. Performance appraisals i. Mobility of management i. Management by use of visible figures without concern about other data. Excessive medical costs, which now have been acknowledged as excessive. Excessive costs of liability further increased by lawyers working on. DEMINGS FOURTEEN POINTS. Deming formulated the following Fourteen Points to cure eliminate the. Seven Deadly Diseases and help organizations to survive and flourish in. Create constancy of purpose toward improvement of product and service. Develop a plan to be competitive and stay in business. Everyone in the. organization, from top management to shop floor workers, should learn. Adopt the new philosophy. Commonly accepted levels of delays, mistakes. We. must prevent mistakes. Cease dependence on mass inspection. Instead, design and build in. The purpose of inspection is not to send the product for rework. Instead of leaving the problems for. Quality has to be designed and built into the product. Inspection should be used as an. Dont award business on price tag alone but also on quality. Minimize total cost. Many. companies and organizations award contracts to the lowest bidder as long. However, low bids do not guarantee. Deming urged businesses to move toward. Using multiple. suppliers has been long justified for reasons such as providing. However, this approach has ignored. Also constantly changing suppliers solely on the base of price. Continuously improve the system of production and service. Managements job is to continuously improve the system with input. Deming was a disciple of Walter A. Shewhart, the developer of control charts and the continuous cycle of. Shewhart cycle. Deming popularized the. Shewhart Cycle as the Plan Do Check Act PDCA or Plan Do Study Act. PDSA cycle therefore, it is also often referred to as the Deming. In the planning stage, opportunities for improvement are recognized and. Joseph M. Juran A Quality Life. Introduction. Joseph M. Juran made many contributions to the field of quality. His book, the. Quality Control Handbook, is a classic reference for. He revolutionized the Japanese philosophy on. Dr. Juran was the. Total Quality Management. The process of developing ideas was a gradual one for Dr. Juran. Top management involvement, the Pareto principle, the need for. Juran is best known. A Lifetime of Professional and Worldwide Quality. Braila, Romania. December, 1. The threadbare Jakob Juran. Joseph Moses. Five years later. Jakob leaves Romania for America. By 1. 91. 2, he has earned enough. Minnesota. Despite this hopeful emigration and American opportunities, the. Young Joseph Juran demonstrates his affinity for knowledge in. In 1. 92. 0, he enrolls at the University of. Minnesota, the first member of his family to pursue higher. By 1. 92. 5, he had received a B. S. in electrical. Western Electric in the. Inspection Department of the famous Hawthorne Works in Chicago. The complexity of this enormous factory, manned by 4. Juran with his first challenge in. In 1. 92. 6, a team of Quality Control pioneers from Bell. Laboratories brought a new program to Hawthorne Works. The. program, designed to implement new tools and techniques, required. From a group of 2. Juran became. one of two engineers for the Inspection Statistical Department. American. industry. By 1. 93. 7, Juran was the chief of Industrial Engineering at Western. Electrics home office in New York. His work involved visiting. During WWII, Jurans temporary leave of absence from Western. Electric stretched through four years. During that time, he. Washington, D. C. Lend Lease Administration. He and his team improved the. United States. overseas friends. Juran finally left Washington in 1. Western Electric. Rather, he chose to devote the. As early as 1. 92. Juran had written a pamphlet entitled. Statistical Methods Applied to Manufacturing Problems. By the. After he left. Western Electric, Juran became Chairman of the Department of. Administrative Engineering at New York University, where he. He also created a thriving consulting. American. Management Association. It was his time with NYU and the AMA. American and Japanese. His classic book, the Quality Control. Handbook, first released in 1. The following table. Dr. Jurans quality management. Quality Trilogy Quality Planning. Identify who are the customers. Determine the needs of those customers. Translate those needs into our language. Develop a product that can respond to those needs. Optimise the product features so as to meet our needs and. Quality Improvement. Develop a process which is able to produce the product. Optimise the process. Quality Control. Prove that the process can produce the product under. Transfer the process to Operations. An Honored Theorist. The Union of Japanese Scientists and Engineers invited Dr. Juran. to Japan, to teach them the principles of quality management as. Along with W. Edwards Deming, his. American colleague, Juran. Second Order of the Sacred Treasure award from Emperor. Hirohito of Japan. Dr. Juran published his lectures from Japan in. Managerial Breakthrough in 1. In 1. 97. 9, Juran. The Juran Institute to better facilitate broader exposure. The Juran Institute is today one of the leading. Dr. Jurans methods. The institute and the consulting. Dr. Juran worked to promote. One can obtain the papers, lectures, and. Dr. Juran from The Juran Institute or other quality. The Juran Foundation, which he.